Day: July 7, 2010

SAN FRANCISCO, CA–(Marketwire – February 4, 2010) – Neocase Software, a leading provider of customer service solutions for shared service centers and customer support operations, announced today the availability of Neocase HRForce, a Human Resource Contact Center solution designed for mid-size HR departments for streamlining HR service delivery processes, rapid implementation and accelerated Return-on-Investment. Neocase HRForce was developed based on the marketplace success of Neocase HRPower, a highly scalable HR Shared Services solution.

With the launch of Neocase HRForce, Neocase Software addresses the needs of mid-size HR organizations that seek rapid technology deployment and solutions which deliver the best cost-to-benefit ratio in the industry. Additionally, Neocase HRForce is ideal for those HR organizations that require a platform that will accommodate multiple processes while streamlining and automating those processes to increase efficiency and productivity, and drive down operational costs. The system must also enable real-time performance monitoring by delivering relevant content and key performance indicators to HR staff and employees. Through extensive collaboration with Neocase customers, industry research groups and HR thought-leaders, Neocase Software developed Neocase HRForce. The solution builds on the tremendous success of Neocase HRPower, a scalable HR Shared Service Contact Center solution that addresses the complex HR processes of larger, global HR organizations. Over the last year, Neocase HRPower has delivered significant business benefits for large corporations such as: Air France, Renault-Nissan, CUNA Mutual Group, RATP, Arkema, DCNS, and Atkins.

“We believe the launch of Neocase HRForce will resonate with HR executives who are tired of lengthy and costly HR solution implementations that require extensive customization, and still unsatisfactorily meet the needs of mid-size HR organizations,” states Julien Dahan, Chief Executive Officer and President of Neocase Software. He adds, “According to various research reports, HR staff can spend as much as 70% to 80% of their time dealing with administrative activities and employee/manager questions and issues. Both solutions can significantly reduce these percentages in an HR Contact Center or HR Shared Services environment by automating key HR processes and deflecting inquiries via an effective self service solution with an integrated, intelligent knowledge base. Additionally, Neocase HRPower and Neocase HRForce have proven to lower HR service delivery costs by as much as 50%.”

Neocase HRPower and Neocase HRForce offer unique HR functionality, including:

— Preconfigured HR processes and service level agreements supporting
key HR processes such as onboarding, offboarding, maternity leave,
grievance, and performance improvement giving HR organizations a
head-start down the path toward HR process automation.
— Employee Satisfaction Survey Module enabling HR organizations to
quickly set up employee surveys and distribute them to its employee as
well as deliver employee satisfaction reporting to HR executives.
— Business intelligence functionality, including multi-dimensional OLAP
analysis, drill-down reporting, root-cause analysis and over 50 standard
HR and Knowledge Base reports Flexible architecture supporting the
configuration of complex HR processes and environments within a HR
shared service center.
— Extensive integration capabilities enabling transfer of data between
core HR and other legacy applications.
— Cross-enterprise platform allowing for the management and support of
major business processes such as: HR, customer service, IT and
facilities management all with one solution.

Additionally, both solutions can be integrated with:

— Neocase Self Service: The Self Service portal enables employees and
managers to search articles within the integrated knowledge base as well
as submit and track cases, and review case history.
— Neocase Knowledge Base: The intelligent knowledge base with
recommendation engine is accessible by HR staff and employees based on
permission and article publishing settings. It allows for HR content
searches, article recommendations, document downloads and media files
(training videos).

Through this comprehensive set of specific HR features, Neocase HRPower and Neocase HRForce deliver significant benefits to mid-size and large HR organizations, by:

— Automating and streamlining key HR processes (for example: onboarding,
offboarding).
— Supporting employees’ HR needs through a self service portal thereby
deflecting inquiries from HR agents.
— Delivering relevant, consistent and accurate content to HR agents and
employees.
— Providing HR-relevant business intelligence to HR management about
process performance, productivity, SLAs and other inquiries.

Neocase HRPower is available both on-premise and as a Software-as-a-Service (SaaS) solution. Neocase HRForce can be deployed in a Software-as-a-Service (SaaS) model.

To learn more about Neocase HRPower and Neocase HRForce, please visit our website at: www.neocasesoftware.com.

About Neocase Software

Neocase Software empowers large, global corporations to manage and optimize their Shared Service and Call Center performance and processes through next generation service functionality. Driven by Neocase’s uniquely adaptive technology platform, Neocase solutions improve process efficiency, reduce operating costs, and enhance the quality of service delivered to internal and external customers. Neocase Software solutions include Neocase HRPower and Neocase HRForce for HR Service Delivery Management, Neocase CS for Customer Service and Neocase FR for Financial Resolution. All solutions can be deployed on-premise or in a SaaS model. With more than 200 clients worldwide, representative customers include Air France, Renault-Nissan, L’Oreal, Brinks, CORPTAX, FOX Systems, CUNA Mutual Group, and IDSI. Neocase’s award-winning solutions bring efficiency and profitability to SSCs and customer service departments through web self service, intelligent knowledge management, service level agreement (SLA) management, employee/partner case collaboration, executive dashboards, and automated workflows.

The rate at which technology is improving is very fast and in the time you get comfortable with the computer hardware you have bought, several new and improved models appear in the market. While some people prefer to keep their computers state of the art, most of us have a ‘If it isn’t broken, don’t fix it’ attitude when it comes to upgrading or replacing our computers.

This is a strategy that could prove expensive in the long run. It is always better to upgrade your computer on a regular basis, especially if you have had it for over 2-3 years. Even if your computer has had a largely trouble-free existence, you really need to consider periodic upgrades and here are the reasons why you must dos so:

1. Increase in Processing Speed – This is one place where you really get to notice an improvement in performance. If you are upgrading from a Celeron 433MHz processor to a Pentium 4 1.6GHz, you would really notice the difference in performance!

2. Faster Memory Access – Improvements in CPU speed are usually accompanied by improvements in the speed at which data transfer occurs between the CPU and RAM. This is another area that provides an improvement in performance.

3. Size and Capacity improvements – Technology drives a reduction in component size coupled with an increase in storage capacity. This means that a RAM card or Hard disk of the similar size as the older ones in your computer could have double the capacity!

4. Software Compatibility – Many of the new software packages you may wish to use in order to improve your productivity or entertainment experience may not function well on you old computer. It is better to upgrade your computer to enjoy the benefits of new software fully.

5. Obsolescence of Hardware – As your hardware gets older; getting a replacement will get more difficult once manufacturers begin phasing out the production. With improvement in technology, the older hardware becomes cheaper initially and becomes expensive as supply dries up.

6. Technical Support Issues – Many manufacturers stop providing technical support for older components as they cease production. The older your computer gets, the harder it is to find help in fixing it when it malfunctions.

7. Development of New Hardware – New hardware products appear in the market frequently that revolutionize your computer experience and are based on newly developed technology. The chances of your old computer supporting new devices are very low.

8. Faster Devices – Your old computer may not be in a position to accommodate the speed at which the new devices communicate.

9. New, Fast Communication Protocols – You may not be able to implement newer or faster communication protocols in your old computer because the hardware is unable to support them.

10. Operating System and File Format – Your old hardware may not be able to run newer operating systems and some of the file formats may not be supported.

Previously I say whatever thing as well, this item for consumption was a good buy. Researches give birth to been on the rise this item for consumption on behalf of concluded 7 years and once it was decisively released in the field of 2008, the capabilities were not the no more than surprising gadget…Check given away the cost tag! On behalf of not as much of than ten dollars additional than the ordinary monthly satellite before cable invoice ($90) you acquire concluded 3500 channels all viewable from your PC before laptop. I possibly will not believe how effortless and inexpensive this item for consumption was.

The creators of this software give birth to made it downloadable from their website with no more than your PC and an Internet connection. Nix PC box certificate and nix waiting on behalf of installation. I time-honored this item for consumption surrounded by seconds of download and was watching my favorite channels surrounded by minutes and I didn’t even prepare this from to your place! At the same time as elongated at the same time as you give birth to an Internet connection, you can look at your thousands of channels from anywhere in the field of the humanity and in the field of many special languages if desired.

On behalf of me, nearby were forever the 10-20 favorite channels so as to I would watch with my traditional satellite dish previously I switched concluded, but similar to looking through in the region of 3500 channels, I right away give birth to concluded 50 channels I watch on a regular basis. A few of the genres you acquire with this deal include song, movies, fitness, weather, news, kid’s channels/education, and live sports. In the field of a few belongings you even acquire the channels you would give birth to normally had to compensate on behalf of in the field of order to refer to bulky games before live fights.

Last of all I like to let know you in the region of a secret I figured given away in the region of to watch all of these channels through your box by to your place (which is probably superior than your desktop before laptop screen). I give birth to a absolutely new-found box by to your place (2006-2007), so I am not indeed which models and years give birth to this play a part, but I know so as to as a rule of the new-found ones prepare. If you look in the field of the labor-intensive you be supposed to refer to so as to your television has an input jack on the back before elevation so as to you can hook up your workstation to with the correct cord. You can and obtain a remote on behalf of a few special media programs so as to can be present installed on a laptop. Right away so as to you give birth to the laptop hooked up to the box and the remote, you can watch concluded 3500 channels devoid of having to acquire rancid of the couch. Say goodbye to so as to before cable before satellite giver and appreciated in the field of additional channels on behalf of an amazing cost.

Read a full insiders review here Satellite TV review

Read a full insiders review here Satellite Direct TV Download

When it comes to buy computers or software, the price tags that are attached to these items can be alarming. A new model of computer or a new edition of software comes out every year it seems, and you must keep up with the new technology. When you are looking for computers and software, there are some things to keep in mind to help you find the best deals and discounts available.

Know Exactly What You Want

If you walk into a computer store without knowing what you are looking for, you may walk out with something you don’t need. Many of today’s store personnel are trained to sell the next higher unit or edition than what you are looking for. Speak to a friend or family member who has knowledge in computers and ask what they feel is the best product for you. This way you can ask specifically for this product when you enter the store.

Computer Superstores

You’ll find many of the “computer superstores” online and in regular storefronts. These businesses can offer tremendous savings over other smaller businesses because they buy in bulk. As a result, this savings can be passed onto you. If you are looking for a new item, be sure you don’t purchase something that is reconditioned. However, you may find great savings on reconditioned computers if you feel these products can work for you.

Look for Replacement Parts

Many times, your computer can be upgraded or repaired instead of requiring you to purchase a completely new machine. For the most part, these parts can be found at a fraction of the price of a new unit. When you are looking for replacement parts, check out some of the online computer stores. Many offer replacement parts, reconditioned parts, and other hardware and software that can improve your computer’s performance.

Search for Coupons

If you search the internet, you can find several online coupon sites that offer computers and software coupons and discounts. You’ll find coupons for service as well. These can results in significant savings, as many computer repair services can charge upwards of sixty dollars an hour. You can often find coupons that will offer free software with the purchase of a computer system or parts.

Freeware and Shareware

Many sites offer freeware and shareware. Freeware is computer software or programs that can be downloaded at no charge. Shareware is also offered for many software programs, but can cost a modest fee. When you are searching for these types of programs, make sure you are downloading from a reputable website. If you aren’t, you can end up with viruses, adware, or spyware on your computer. Some of these programs are hidden in the programs, such as a registrar cleaner. Use common sense. If it’s from a suspicious source, chances are you don’t want it.

A Final Thought

If you research the computers and software programs before you go shopping, you’re more likely to end up with exactly what you need. Check out different computer and software review sites to compare models and new editions.