Online shopping is very popular these days. People can get benefit of several online services like making reservation for railways, airlines, movies, hotels, cruises, or hospitals. Online shopping for electronics items, cloths & apparel, fashion accessories, and jewellery is also gaining popularity. These services are user friendly, convenient as well as less time consuming, therefore people prefer these services. These days’ online business portals are earning revenue more than earlier days.
There are several websites or portals providing online shopping facilities, or different kind of online services. Online business is getting more and more popularity resulting in increasing revenues everyday. But along with increasing popularity, cases for fraud, personal information theft, bad or unsatisfactory services are also increasing.
Unsatisfactory Service
This is a general case not only in case of new or less known merchants but also with reputed online merchants. Incorrect product delivery, late product delivery, and damaged product delivery cases comes in category of unsatisfactory services. Such cases are irritating for customers. Although online stores provides facility of returning sold items, but its tough for busy people or people working in odd hours to visit post office or courier offices and arrange returns. In cases of gifting, late delivery can be considered as no delivery. Before making orders for certain product, check customer testimonials or feedback regarding services of product delivery given on websites, also check whether that particular websites has any awards or certificate of excellence in product delivery or not.
Personal Information Theft
The worst possible problem during online shopping is personal information (like credit card or bank account information) theft. It’s very important to check security or encryption level of website. If the website is not following specified measures of security, avoid shopping from such unreliable websites else you may end up loosing your secret information. Even your name, communication details, date of birth, or anniversary can be a clue for hackers, which are helpful in tracing your SSN (Social Security Number), bank account information or credit card numbers.
Before making final decisions for purchasing an item or availing a service, read purchase guidelines, terms and conditions for return or damage, or laws governing the website. It’ll help you in making effective purchase decisions as well as taking steps in case of problems. There are well defined cyber laws in United States, U.K. and European Union regarding consumer problems and their solutions. Don’t hesitate in getting benefits of them.