The tracking and management of issues is an important factor in any successful project, as the sooner issues are flagged, they can be dealt with more quickly meaning the project can get back on track more efficiently. Which is a key aim of any new or existing project.
A continually successful way of ensuring this happens is by implementing an enterprise-wide issue management platform, as this will facilitate the automatic finding and monitoring of defects, quality checks, tasks, requests for advanced features, and support tickets from a range of departments, locations and even organisations.
One thing that it is important to be aware of is that the responsibility of employing an issue management platform does not just lie with the Software Development team, and by involving all parties the implementation tends to be smoother and more effective. When an implementation is in its infancy many organisations choose to have some guidance on the more complex areas, such as workflows, user access and metadata, and by spending some extra time and using a some more resource during these initial stages, you can save time and stress once the platform is in everyday use.
A main area where there may be problems with issue management is when multiple applications and/or project repositories are used, as this often results in “multiple versions of the truth”, where different uses are viewing different information. This is avoided by implementing a blanket issue management platform, where everyone sees the same information, and therefore a “single version of the truth”.
Issue tracking is just one part of project management, and forms part of a whole mix of methodologies, so an ideal situation when managing a project is to use an enterprise wide project management platform which incorporates issue tracking and management.
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